| 1. |
RMA
number is good for 15 days. |
|
| 2. |
When
requesting an RMA#, customer must match the serial number
of the product being returned and the one sent along
the original invoice.
|
|
| 3. |
All
returns must be received by our RMA Department before
the last day of the expiration of the warranty. |
|
| 4. |
No
cash refund for all items returned after 15 days from
the date of invoice. Refund cannot be greater than the
original item's sales price.
|
|
| 5. |
After
two weeks defective items will be replaced, and not
refunded, or given a store credit at the current sales
price of the returned product. If a requested product
is not available, Saitech Incorporation reserves the
rights to credit according to the current market value,
which will not be in excess of the paid price of the
product.
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|
| 6. |
SHIPPING
CHARGES ARE NOT REFUNDABLE! |
|
| 7. |
Any
opened software will not be accepted under any circumstances. |
|
| 8. |
Saitech
Incorporation will not accept products for return that
have been physically damaged, burned, abused, misused,
neglected, repaired or modified.
|
|
| 9. |
Saitech
Incorporation DOES NOT GUARANTEE ANY PRODUCT COMPATIBILITY. |
|
| 10. |
Saitech
Incorporation takes no responsibility for the installation
of the product and incorrect operation of your system.
We will not be liable for any system, component, or
peripheral including, but not limited to, mechanical
or electronic damage, lost time, lost wage, lost revenue,
or any other damage arising out of the use of, or inability
to use our products.
|
|
| 11. |
Customer
should always provide a detailed and specific description
of the problem with the product or the reason for return
|
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| 12. |
If
the product is returned because customer doesnt need it or customer finds out that it is not the correct part he needs, there will be a 15% restocking fee on the return. Also if the product returned is claimed to be defective,
but is found by Saitech Incorporation not to be defective,
customer will be charged a 15% restocking fee, or the
product will be shipped back at customer's expense.
|
|
| 13. |
Saitech
Incorporation reserves a right to make a decision based
on test results, whether to send a replacement, repair
the product (by sending it to manufacturer), or process
the refund.
|
|
| 14. |
All
accessories must be shipped with the returned item;
otherwise the return process will be delayed until all
accessories are received by our RMA department under
the same RMA number. Items returned without all accessories
will be subject to a 15% restocking fee.
|
|
| 15. |
Shipping
of the product back to us in proper packaging is totally
on customer's responsibility. Product being returned
in an envelope or with insufficient packaging will be
refused and the warranty will be voided. Please make
sure the product is not moving around freely in the
box and is securely surrounded by packaging material.
|
|
| 16. |
Please
use a carrier with a tracking capability so that a proof
of delivery would be available if the package is lost.
|
|
| 17. |
In
case the package sent back to us is lost or damaged,
the shipper (sender) needs to file the claim with the
carrier in order to recover the funds. We will not carry
any responsibility for the package and its contents
in this case.
|
|
| 18. |
Customer
should always place an RMA number outside of the shipping
box before returning it. |
|
| 19. |
Typically
Saitech Incorporation RMA department processes all returns,
within 7 business days from the date of the product
receipt.
|
|
| Advanced
Replacement: |
|
| 20. |
Saitech
Incorporation will only ship replacement product before
receiving the RMA product if the customer agrees to
pay for the replacement product. Upon receipt of the
RMA product, the customer will be credited for the cross-shipment.
|
|
| Discrepancy
& Shipping Damage: |
|
| 21. |
Saitech
Incorporation is not responsible for providing a specific
delivery service to receiver's area if it cannot be
provided by a designated carrier.
|
|
| 22. |
Any
incorrect or missing item in the shipment, or a damaged
package received by Purchaser must be reported to our
customer service within two business days from the date
of receiving the products.
|
|
| 23. |
We
agree to file any damage claim immediately with its designated
shipping carrier. |
|
| 24. |
After
carrier processes the claim and we receive the documentation
confirming that the claim is not denied, we can proceed
with the refund or sending a replacement (carrier may
request a damage evaluation of the original package
in order to proceed with the claim). Purchaser can check
the status of the claim by calling either to the carrier
and providing the tracking number (can be obtained from
our web-site) or to Saitech Incorporation customer service.
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